Who to Contact for Help with Managing Your Federal Student Loan

Regardless of your federal student loan question, NSLP is here to help.


Student Outreach Team

NSLP is not a collection agency. Our student outreach team may contact you to assist you in understanding your federal student loan repayment options and your rights and responsibilities, as well as to share repayment options with you to bring your federal students loans current.


To contact a counselor on our NSLP student outreach team, call 888.434.6548.


National Student Loan Data

Do you need to contact your loan holder? Not sure who to contact? You can find your federal student loan information on the Department of Education’s Studentaid.gov website or by calling 800.4.FED.AID.



If you have exhausted all efforts to resolve your federal student loan issue, click here for steps you can take to resolve the issue.


If you have exhausted all resources and are still unable to resolve a federal student loan problem through your school, loan holder, servicer or guarantor, you can contact the U.S. Department of Education Student Loan Ombudsman.


U.S. Department of Education FSA Ombudsman
830 First Street, N.E., 4th Floor
Washington, D.C. 20202
Customer Service: 877.557.2575
Fax: 202.275.0549
Website: www.ombudsman.ed.gov